Last updated: June 12, 2026
At CAROL HARO CABALLERO, we respect our users’ privacy and are committed to protecting the personal data they provide through our website. This Privacy Policy explains how we collect, use, share, and protect our users’ personal information, with the goal of ensuring compliance with current Colombian legislation and best practices in data protection.
1. Information We Collect
We collect various types of personal data when users interact with our website, primarily through contact forms, requests for information about properties, petitions, complaints, claims, and requests for property repairs. The types of data we may collect include, but are not limited to:
Identifiable personal data: Name, email address, phone number, mailing address, among others.
Property information: Details of the requested properties, such as location, price, property type, among others.
Contact information and preferences: Inquiries, comments, requests for visits, or additional information about properties.
Website activity data: Browsing information, device type, IP address, cookies, and tracking technologies, among others.
2. Purpose of Data Processing
The personal data collected will be used for the following purposes:
Delivery of commercial information: To send information about properties, offers, promotions, and updates related to the real estate services offered.
Customer service: To manage petitions, complaints, and claims (PQR), as well as requests for property repairs submitted by users.
Internal control and business management: To conduct internal analyses of user preferences and behavior to improve our services and inform business decisions.
Compliance with legal obligations: To comply with applicable legal and regulatory requirements, as well as service contracts with users.
3. Consent and Data Processing
By providing their personal data through our online forms, users expressly consent to the processing of that data in accordance with this Privacy Policy and the purposes described above.
If a user wishes to withdraw their consent or have their information removed from our database, they may do so by submitting a direct request to our customer service team, who will process the request in accordance with current regulations.
4. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve the user experience, analyze trends, and generate browsing statistics. Cookies allow our system to recognize your device, offer a personalized experience, and monitor traffic on our website. Users may configure their browser to block cookies, although this may affect the website’s functionality.
5. Information Security
We implement technical and organizational security measures to protect users’ personal data against unauthorized access, misuse, alteration, or disclosure. However, since no data transmission over the internet is completely secure, we cannot guarantee the absolute security of information.
6. Sharing Data with Third Parties
We do not share, sell, or rent our users’ personal data to third parties without their express consent, except when necessary to comply with our legal obligations or to improve the services we offer (for example, payment gateways, email services, etc.).
Any third party with whom we share data will be required to comply with data protection regulations and to use such information only for the specific purposes for which it was provided.
7. User Rights
In accordance with Colombian legislation and international data protection regulations, users have the following rights regarding their personal data:
Access: The right to request access to your personal data and obtain information about how it is processed.
Rectification: The right to correct any incorrect or incomplete personal data.
Cancellation: The right to request the deletion of your personal data, provided there are no legal or contractual obligations preventing its deletion.
Objection: The right to object to the processing of your data for commercial purposes, in accordance with legal provisions.
Portability: The right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format.
To exercise any of these rights, users should contact our data protection team by email at carolharoworldtraveler@hotmail.com or by phone at 51947920770.
8. International Data Transfer
In some cases, users’ personal data may be transferred outside of Colombia in order to use tools or services from providers that operate internationally. In such cases, we guarantee that these transfers are carried out in accordance with applicable law and under the same security conditions applied domestically.
9. Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be communicated by publishing a new version on our website. Changes take effect as soon as they are published online, so we recommend reviewing this policy periodically.
10. Contact
For any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights as a user, you may contact us at:
Email: carolharoworldtraveler@hotmail.com
Phone: 51947920770
Address: Av. Bertolotto 850, San Miguel